Your order, explained.
The questions clients ask after they've ordered: when your Shorts go out, how refunds work, what the audience approval means, and how to reach us.
Where do I see the status of my order?
In the client portal at zephyrmedia.online/portal. Sign in with the email you used when you ordered — a sign-in link by email or Continue with Google, no password. Every order shows a tracker with its steps and dates: order placed, card on hold or paid, niche confirmed, audience approved and publishing started. Monthly plans also get a renewal date and a Manage billing button.
When do my Shorts start going out?
One rule first: nothing is published until we approve the channel audience. That check happens after payment. After it, timing depends on what you ordered. The $49 test run: all 30 publications within 7 days of receiving your approved Shorts, or your money back. Monthly plans: from 80 publications a month, starting right after approval. A Shorts pack: every publication within your pack's window (7, 14, 30 days, by pack size). Your own channel: about one Short a day on the agreed schedule.
What is the audience approval?
After payment we check that the channels in your pack or plan really fit your niche and have an active audience. Only that approval starts publishing — we never post on a channel we haven't verified. If we don't approve the audience, publishing does not start and we refund what you paid. You see the result in the portal and by email.
When is my card charged?
For a Shorts pack your card is authorized at checkout but not charged. We charge it only after we confirm your niche fits, within 48 hours — and only after that do we run the audience check. Monthly plans and the $49 test run charge straight away when you pay.
How do refunds work?
zephyrmedia may decline any order and refund it in full, without giving a reason, within 48 hours after payment is received. Separately: if your niche is not a fit, the card hold is released and nothing is charged. If we have already charged and then do not approve the channel audience, publishing does not start and you are refunded. And if any pack publication misses its window, that one is refunded at the pack's rate. Refunds go back to the card you paid with.
How do I cancel or change a monthly plan?
In the client portal, press Manage billing. You can switch plans, update your card or cancel there. Cancelling keeps your plan running to the end of the paid month; nothing renews after that. Stripe handles the change, and the portal shows the new state on its own.
Where do I send my Shorts?
We email you exactly where to send them and how many your plan needs. You send ready Shorts — one file per Short. If you'd rather we cut Shorts from your longer videos, say so and we'll set that up. The publishing window starts when your approved Shorts reach us, so sending them early gets your publications out sooner.
How do I reach the studio?
Sign in to the client portal and use the Ask the studio form (zephyrmedia.online/portal#ask), or email contact@zephyrmedia.online — that address is on every page of the site, and you can simply reply to any email we've sent you. For status, dates and documents, the client portal at zephyrmedia.online/portal is open around the clock.
New here and still deciding? The how it works guide covers how the service works before you order.